![]() Santiago rode all the way to Whataburger with the windows down, waving at people on the street. ![]() “Our neighbors got a big kick out of the decorated van,” Lee says. "This was two months’ worth of planning, but it was all so worth it.” "We had to special order the orange tape for the van because we couldn't find it anywhere locally," Lee says. Then, the family took this show on the road in the WhataChariot. The team at the Pharr Whataburger, where Santiago is a regular, provided bags, cups, placemats and stickers to make the party extra festive.Ī friend of the family made the cake and topped it with a table tent. "It was so emotional for all of us to see how much he loved everything,” says his daughter, Lee Walls. It all began with a surprise party at the family home. With the help of the couple’s five children and extended family, they created a celebration that was over-the-top – and included an orange-and-white vehicle the family dubbed the “WhataChariot.” Hey, you only turn 58 once! ![]() So his wife, Loida, knew just what to do when she planned his birthday surprise. Eligible to participate in company’s standard health insurance & benefits plan.In his work as a construction company foreman in Pharr, Texas, Santiago Paredes travels throughout the Lone Star State - which means he eats a lot of Whataburger. Paid Time Off (PTO): Earns 5 PTO days after each year in position. Must have at least 1-2 years of Fast Casual Leadership experience. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, & soy. Must be able to tolerate higher levels of noise from music, customer and employee traffic. Must be able to lift up to 25 pounds frequently. Ability to stand/walk a minimum of 8 hours or as needed. Must be able to work in a fast-paced environment and have a sense of urgency. Ability to handle kitchen equipment confidently. Must be friendly and hospitality-oriented. When needed, assist in covering shifts in neighboring Epic Burger stores.ĮPIC BURGER – Job Description: Hourly Shift Supervisor Updated May 2017 Effectively handle customer complaints/issues. Comply with all store security and safety standards. Comply with established food safety requirements and practices. Enforce all of Epic Burger’s policies and standard operating procedures. ![]() Explain to new customers and teach and coach employees. Able to discuss Epic Burger history and what sets Epic Burger a part from other burger places. Integrity: for food & customers doing it right EVERY timeĬonsistency: every day every shift every customer Passion: passionately serving customers “Mindful” food/culture Model and create an environment in which the customer is always right ensures a positive customer service experience by modeling the EPIC Service model:Įnthusiasm: genuine & positive w/ customers & each other Takes accurate inventory of food items and supplies. Follow all company training procedures and systems. (Building sales, managing labor, and controlling COGs) Contribute and manage all 3 components to Gross Margin. Comply with company cash handling policy. Responsible of opening and closing of restaurant. Embrace and hold team to Moments of Deliciousness standards. Demonstrates Epic Burger’s Team Values and Stakeholder Mindset. SPVR works to ensure that all activities are consistent with and supportive of the restaurant’s standards, policies, and standard operating procedures. The Hourly Shift Supervisor (SPVR) is responsible and accountable for all restaurant operational processes and assumes complete responsibility for the restaurant while running their shift. Epic Burger sells all natural hamburgers, fries, and shakes at a reasonable price in an environmentally-sensitive way. Epic Burger delivers unique value by serving people the food they love, nourishing them in mind, body, and spirit. Epic Burger helps to create a more mindful world.
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